FAQ’s
1. Orders from Greece
Free shipping cost on all orders
2. Orders from E.U. countries
Shipping cost for orders delivered in the E.U. countries is € 15 via express courier delivery.
3. Orders from non-E.U. countries
Shipping cost for orders delivered in non- E.U. countries is € 15 via express courier delivery.
ATTENTION
For non-E.U. countries, the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.
Our Customers Service Department will inform you about the total cost of your purchase, via email upon request.
The delivery time is estimated to be 10 to 20 working days.
Refund Policy
You have the right to ask for a refund and to return a product, strictly within 14 days, counting from the date you have received your order.
By requesting a refund, you will be charged with:
- The shipping cost
- The product clearance cost (regarding non-E.U. Countries)
Refund Process:
Contact us by email at info@myrtokatramadou.gr or by calling (+30) 6972082179 within the above period of 14 days.
Refund is accepted only if each product you wish to return:
- Is in the same excellent condition as delivered, untouched and unused, inside the MYRTO KATRAMADOU packaging.
- Has been received, checked and approved by the company.
- Is accompanied by the original receipt and all other documents of purchase.
If all the above conditions are fulfilled, the refund will be sent to you within 30 days, counting from the date of validation of return.
When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.
Return Policy
You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order.
By requesting an exchange, you will be charged with:
- The shipping cost
- The product clearance cost (regarding non-E.U. Countries)
If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases made through our website www.myrtokatramadou.gr.
Return Process:
- Contact us, by sending an email at info@myrtokatramadou.gr
Yes, we do ship internationally.
Shipping cost for orders delivered internationally is € 15 via express courier delivery.
Payments
Credit Card
When purchasing a product from our store, you need to add a billing address.
If you choose a Greek one, or an International one:
You will be redirected to the e-POS platform of Peiraeus Bank, which guarantees the credibility and security of your purchases.
Your card data will not be stored anywhere and it is not released to any third parties whatsoever (not even to the provider of the product you are buying). MYRTO KATRAMADOU does not collect or store your card data. That is the reason why you need to re-enter your card data every time you purchase products from our online store.
We accept VISA, Mastercard and Maestro credit/debit cards
For non-E.U. countries, the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.
Shipping & Returns
You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order.
By requesting an exchange, you will be charged with:
- The shipping cost
- The product clearance cost (regarding non-E.U. Countries)
If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases made through our website www.myrtokatramadou.gr.
Return Process:
Contact us, by sending an email at info@myrtokatramadou.gr
Contact us by email at info@myrtokatramadou.gr or by calling (+30) 6972082179 within the above period of 14 days.
Refund is accepted only if each product you wish to return:
- Is in the same excellent condition as delivered, untouched and unused, inside the MYRTO KATRAMADOU packaging.
- Has been received, checked and approved by the company.
- Is accompanied by the original receipt and all other documents of purchase.
If all the above conditions are fulfilled, the refund will be sent to you within 30 days, counting from the date of validation of return.
Contact us, by sending an email at info@myrtokatramadou.gr