Terms & Conditions

Introduction

Myrto Katramadou is pleased to announce the release of her new e-shop. The store is owned and edited by Myrto Katramadou and has its registered office at 47 Kyprou Street, Kifisia 145 62, Athens, Greece, with VAT Registration Number: EL . 054667647. All web-transactions of www.myrtokatramadou.gr  appertain to the company just mentioned.

By using this website, users signify their assent and agreement to these terms. If you do not agree to these terms you should immediately discontinue any use of this store.

You will find below all the detailed sections concerning the Terms and Conditions of Use of Myrto Katramadou’s official store.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS STORE.

Intellectual Property Rights

MYRTO KATRAMADOU owns the intellectual property rights, including copyright, or has acquired all the necessary licenses. MYRTO KATRAMADOU has created this store to provide information about the company and products for personal use. Users are not authorized to sell, reproduce, distribute, display or publicly perform any text, graphics, images, logos, videos, multimedia or the selection and compilation of the contents of the site.

All content on this multistore including but not limited to, trademarks, copyright and all other intellectual property rights, is property of the company. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, fully or partially, for any purpose without our prior written consent.

You cannot modify any material or information on this website for any purpose other than personal, non-commercial. MYRTO KATRAMADOU reserves the right to use for its own purposes any material provided through this website, including text and images, even for editorial purposes. All contents of this website are licensed for use by MYRTO KATRAMADOU.

 

Limitation of liability

MYRTO KATRAMADOU uses its best endeavors to ensure that the information provided is accurate, complete and always up to date.

MYRTO KATRAMADOU does not warrant the accuracy or completeness of all information contained on this official store, nor guarantee that the use of its website will be uninterrupted, error-free, virus-free or that any error will be automatically corrected.

MYRTO KATRAMADOU can guarantee to inform its customers on time, about non availability of its products, or any delay that may occur to a customer’s order. 

 

Disclaimer

MYRTO KATRAMADOU reserves the right to modify the Terms & Conditions from time to time. By using the store after an announced modification of these Terms & Conditions, you automatically agree to the new Terms & Conditions. Thus, we encourage you to visit these Terms & Conditions regularly to ensure that you are fully aware of them.

 

Privacy and Security Policy

MYRTO KATRAMADOU acknowledges the importance of the security of your personal data and your online transactions and takes all necessary steps to ensure maximum safety, with the most modern and advanced methods. All information related to your personal information and your transactions are secure and confidential.

In general, use of our store can be made without the need of giving us any personal information.  However, depending on the type of service you wish to use, we may collect the following information: 

 

  1. For an Account Registration – Contact information including your name, surname, email address, telephone number, Fax, postal address and postal code.

 

The method used to ensure your privacy when logging in is called “Customer Identification”.

 

There are two codes to identify every customer:

  1. Username or e-mail
  2. Personal password

 

Every time you access your account with these security entries, you are in a secure environment regarding all your personal information provided. The only one with access to this information is you. Kindly consider yourself responsible for the confidentiality of these security entries. 

 

MYRTO KATRAMADOU can delete your personal information anytime, after your request.

 

  1. For an online Purchase – Billing information, transaction and credit card information (should you make a purchase via credit card)

 

MYRTO KATRAMADOU does not share/distribute/make available your personal information to any third parties. MYRTO KATRAMADOU takes all possible measures to protect your personal information.

However, there is always a risk when using internet websites, thus, we cannot fully ensure the protection of your personal information.

By submitting your personal information to our server, you guarantee that the information is true, legal or in any means unsuitable.

 

We inform you that once you subscribe to our website you automatically consent to receive our latest updates and news (newsletters) via email. If you wish to stop receiving our newsletters please contact us at mkatram via e-mail.

 

Search and Purchase of Products

In order to help you search and purchase products of our websites, we have created a very simple process: You may use the search button to find very easily the products you desire. If you wish to purchase a product and make an order you may choose the most convenient payment method and fill the order’s form.

After completing the ‘order process’ you will receive an automated confirmation email, which will provide you with all the necessary information regarding your order. You will also receive a second email containing useful information regarding dispatch and delivery.

In case any pending issues should arise, we will send you an e-mail or contact you at the telephone you will have registered. To this end, we highly recommend you to inform us of any changes regarding your contact information while your order is still pending, to make sure you receive all e-mails and to keep all e-mails during the order process.

MYRTO KATRAMADOU reserves the right to cancel any order due to no availability or elimination of a product.  

 

Prices

All prices shown on the product pages of the website include VAT. MYRTO KATRAMADOU reserves the right to modify the price ​​of its products at any time without prior notice. The prices of MYRTO KATRAMADOU are the same at all sales points. MYRTO KATRAMADOU will use its best endeavors to verify the accuracy of any information written on its official website, concerning product prices and descriptions. However, it makes no warranties in relation to the accuracy, reliability and completeness of such information. The prices of the products do not include extra costs, such as: shipping costs and products’ custom clearance (taxes and import duties – for non E.U. countries) which are charged to the recipient. 

 

Payment Methods 

For your very own convenience, we suggest the following payment methods for your purchases:

A. Cash on Delivery (only for orders delivered to Greece)

You can choose the Cash On Delivery type of transaction (COD), where you make the payment at the time and place of the order’ s delivery. The COD fee 3,00 euros. The transport company we collaborate with for that type of transaction is: Speed Courier.

 

Β. Bank Deposit

For purchases made through our website: www.myrtokatramadou.gr  You can deposit the equivalent of your order at Myrto Katramadou bank account, strictly within 5 days, counting from the date that your order has been registered. If not, your order will be cancelled.

Please fill the Statement of Deposit (Bank document of payment) with:

  1. Your full name
  2. Your order’s number, which will be sent to you via e-mail, after your order’s checkout process.

You may also send us the bank’s Statement of Deposit via e-mail at mkatram@yahoo.gr

You can deposit the equivalent of your order at the following bank account:

BANK NAME:

ACCOUNT NUMBER:

IBAN:

SWIFT:

BENEFICIARY NAME: MYRTO KATRAMADOU

 

Your order will be dispatched as soon as we receive your payment.

 

C. Credit Card

When purchasing a product from our store, you need to add a billing address.

If you choose a Greek one, or an International one:

You will be redirected to the e-POS platform of Peiraeus Bank, which guarantees the credibility and security of your purchases.

Your card data will not be stored anywhere and it is not released to any third parties whatsoever (not even to the provider of the product you are buying). MYRTO KATRAMADOU does not collect or store your card data. That is the reason why you need to re-enter your card data every time you purchase products from our online store.

 

D. PayPal

When choosing to pay through PayPal you will be forwarded to PayPal’s official website (secure online transaction system) where you can pay either with your credit/debit card or through your PayPal account. The process of payment through PayPal is fully automated. During this process any personal information (including your credit card number) is not stored in the system of MYRTO KATRAMADOU.

 

More Information on Orders

Orders and shipping are available to most countries. Contact us at mkatram@yahoo.gr for more information.

Order cancelation:

You can cancel your order only in the two following cases:

 

  1. Before completing and verifying your order 

Through the online order process, you can go to “My Shopping Bag” and click on the ‘X button (Remove).

 

  1.  After completing your order, ONLY IF it has not yet been dispatched*

 

For purchases made through our website: www.myrtokatramadou.gr please contact us at (+30) 6972082179 and request the product’s cancelation.

*The dispatch date will be announced to you at the order’s confirmation email.

 

Shipping Cost and Delivery Time

1. Orders from Greece 

Free shipping cost on all orders

 

2. Orders from E.U. countries

Shipping cost for orders delivered in the EU countries is € 12 via standard mail.

 

3. Orders from non-E.U. countries

 

ATTENTION

For non-E.U. countries (Category C), the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.

Our Customers Service Department will inform you about the total cost of your purchase, via email upon request.

 

The delivery time is estimated to be 5 to 15 working days.

 

Refund Policy

You have the right to ask for a refund and to return a product, strictly within 14 days, counting from the date you have received your order. 

By requesting a refund, you will be charged with:

  • The shipping cost
  • The product clearance cost (regarding non-E.U. Countries)

 

Refund Process:

Contact us by email at mkatram@yahoo.gr or by calling (+30) 6972082179 within the above period of 14 days.

Refund is accepted only if each product you wish to return:

  1. Is in the same excellent condition as delivered, untouched and unused, inside the MYRTO KATRAMADOU packaging. 
  2. Has been received, checked and approved by the company.
  3. Is accompanied by the original receipt and all other documents of purchase.

If all the above conditions are fulfilled, the refund will be sent to you within 30 days, counting from the date of validation of return. 

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

 

Return Policy

You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order. 

 

By requesting an exchange, you will be charged with:

  • The shipping cost
  • The product clearance cost (regarding non-E.U. Countries)

 

If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases made through our website www.myrtokatramadou.gr.

 

Return Process:

  1. Contact us, by sending an email at mkatram@yahoo.gr